Effective Date: 24/12/24

At Vyali Gems & Jewellery, we aim to provide a smooth shopping experience. This Cancellation and Refund Policy outlines the terms and conditions for canceling orders and claiming refunds.

1. Order Cancellation

  • Before Shipping: Orders can be canceled within [2 hours] of placement by contacting us at [vyaliimpex@gmail.com] or [+91-8378881135].
  • After Shipping: Orders cannot be canceled once dispatched.

2. Refund Eligibility

  • Refunds are applicable for:
    • Orders canceled before shipping.
    • Products returned due to damage, defects, or incorrect delivery.
  • Refund requests must be initiated within [2 days] of receiving the product.

3. Non-Refundable Conditions

Refunds are not applicable if:

  • The product is damaged due to misuse or mishandling.
  • Custom or personalized products are ordered.
  • The product was purchased on sale or during special promotions.

4. Refund Process

  • Approved refunds are processed within [2 days] after the returned product is inspected.
  • Refunds will be issued to the original payment method.
  • Shipping charges are non-refundable unless the return is due to our error.

5. Damaged or Defective Products

  • For damaged or defective products, provide photographic evidence while initiating a return or refund request.

6. Exchange Policy

We offer exchanges for eligible products. Contact us for assistance.

7. Policy Updates

This policy may be updated periodically. Please review it regularly.

For any queries or assistance, contact us at:
Email: vyaliimpex@gmail.com
Phone: +91-8378881135

Thank you for choosing Vyali Gems & Jewellery– Connecting Worlds, Delivering Value. Your satisfaction is our priority!