Refund Policy
Effective Date: 24/12/2024
At Vyali Gems & Jewellery, we strive to ensure your satisfaction with every purchase. This Refund Policy outlines the terms and conditions for returns and refunds.
1. Eligibility for Returns
- Products are eligible for return if they are damaged, defective, or incorrect upon delivery.
- Returns must be initiated within [7 days] of receiving the product.
- Items must be unused, undamaged, and in their original packaging with all tags and accessories intact.
2. Non-Refundable Items
The following items are not eligible for refund or return:
- Custom or personalized orders.
- Items purchased on sale or under special promotions.
- Products that show signs of wear or alteration.
3. Process for Returns
- To initiate a return, contact us at [vyaliimpex@gmail.com] or [+91-8378881135] with your order details and reason for return.
- Upon approval, you will receive instructions for shipping the product back to us.
4. Refund Procedure
- Refunds are processed once the returned product is inspected and approved.
- Refunds are issued to the original payment method within [7 days] after approval.
- Shipping charges are non-refundable unless the return is due to our error.
5. Damaged or Defective Products
If the product is damaged or defective, provide photographs or proof of the issue while initiating the return request.
6. Exchange Policy
We offer exchanges for eligible products. Please contact us for assistance.
7. Policy Updates
This policy may be updated periodically. Please review it regularly.
For any questions, contact us at:
Email: vyaliimpex@gmail.com
Phone:+91-8378881135
Thank you for choosing Vyali Gems & Jewellery – Connecting Worlds, Delivering Value. Your trust is our priority!